How to Get Information About an Order In Process

If you have placed an order with Silver Arrow Hobby and need some information about it, there are a number of ways you may contact us. Please note that since we begin processing your order immediately after receiving it, modifications may not always be possible depending on how much time has already elapsed.

1. 1. To view information about orders you have already placed (including backorders), please access the Silver Arrow Hobby Customer Information Center.
2. 2. To cancel a recently placed order, please access the Silver Arrow Hobby Customer Information Center. Please note that changes to even recently placed orders are not always possible.
3. 3. You may Contact us via telephone at 62-21-56942803 or 62-21-56942804.
4. 4. You may contact us via e-mail at sales@silverarrowhobby.com. This e-mail address is for the exclusive use of customers placing orders or who have inquiries about recently placed orders. You may expect a reply usually within 24 hours. We do NOT recommend e-mail to request modifications or to cancel an order, please phone us as shown above.
5. 5.The least-preferred method is via regular, postal mail. Our address is:
6. Silver Arrow Hobby
7. Jl. Salak Masir raya no 9c Tanjung Duren Jakarta Barat Indonesia